FAQs
FREQUENTLY ASKED QUESTIONS
We're here to help you have the best possible shopping experience.
Can't find what you're looking for? Get in touch:
Email: contact@walkdeals.com
Phone: +1 (214) 324-2139
Customer Service Hours (EST):
Monday – Friday: 9:00 AM – 5:00 PM EST
Saturday – Sunday: 11:00 AM – 3:00 PM EST
We respond to all inquiries within 24 hours on working days.
SHIPPING & DELIVERY
How long does shipping take?
We currently ship to customers in the United States with tracking included on every order.
Standard delivery takes 7–14 business days depending on your location. Once your order ships, you will receive a tracking number by email so you can monitor your package status.
What countries do you ship to?
We currently ship within the United States only.
Available shipping options, costs, and estimated delivery times will be displayed at checkout before completing your purchase.
Can I track my order?
Yes! Every order includes tracking information.
You will receive your tracking number by email once your order has been shipped. You can also use our Track Your Order page to check your shipment status.
RETURNS & REFUNDS
What is your return policy?
We offer a 30-day return policy on eligible items.
If you are not completely satisfied with your purchase, contact us within 30 days of receiving your order and our team will guide you through the return process.
Items must be unused, in their original condition, and include original packaging where applicable.
Do you offer a satisfaction guarantee?
Yes. Every purchase is covered by our 30-Day Satisfaction Guarantee.
If you are not satisfied with your order, please contact our customer support team within 30 days of delivery.
What if I receive a damaged or defective product?
If your order arrives damaged or defective, please contact us within 48 hours of delivery at:
contact@walkdeals.com
Please include a description of the issue and photos of the product. Our team will review your request and provide a suitable solution.
How long does it take to receive a refund?
Once we receive and inspect your returned item, your refund will be issued within 7 business days.
The refund will be returned to your original payment method. Additional processing time may be required by your bank or payment provider.
ORDERS & PAYMENTS
Can I cancel my order after placing it?
Yes. You can request cancellation before your order has been shipped.
Once your order has been shipped, it cannot be canceled, but you may request a return according to our return policy.
Can I modify my order after placing it?
If you need to change your order (such as size, color, or quantity), please contact us as soon as possible.
Changes can only be made before your order is shipped.
What payment methods do you accept?
We accept secure payment methods including:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
PRODUCTS & SIZING
Who makes your shoes?
We do. Walkdeals is a footwear brand — every model is designed by our in-house team and produced under our supervision. We do not sell replicas or third-party brands; all our designs are original.
How do I know what size to order?
Each product page includes detailed sizing information and a size chart with measurements in US sizes, inches, and centimeters.
If you are unsure about sizing, please contact our customer service team and we will be happy to help.
Are product photos accurate?
We provide detailed product images and descriptions to help customers understand the items they purchase.
How should I care for my shoes?
Care instructions are included on each product page. In general, we recommend spot-cleaning with a soft brush and mild soap, air-drying away from direct heat, and storing your shoes in a dry place.
CONTACT SUPPORT
Email:
contact@walkdeals.com
Phone:
+1 (214) 324-2139
Customer Service Hours (EST):
Monday – Friday: 9:00 AM – 5:00 PM EST
Saturday – Sunday: 11:00 AM – 3:00 PM EST
Business Address
Walkdeals Store
11255 Garland Rd
Dallas, TX 75218
United States
This address is used for business operations and order processing. Customer visits are not available at this location.